Background

An IT organization frequently produces the following kinds of documents:

	Specifications for software development and integration projects that the organization undertakes
	Software standards for the organization
	Software standards for a cooperating group of companies
	Standards proposals to industry standards organizations
	White papers addressed to various audiences

Goals of this Service

	Align the customer's formal specifications and white papers with the customer's enterprise architecture
	Align the customer's standards strategy with its business and technical strategies
	Improve the overall quality of formal specifications and white papers
	Increase the degree of formality that the customer uses to specify systems and standards

How this Service is Executed

There are two forms that this service can take:

Review: The customer gives the consultant documents to review. The consultant studies the documents off site and writes feedback. Written feedback consists of comments inserted in the documents, along with an overall feedback summary. The consultant emails the feedback to the appropriate customer personnel, who then study the feedback. The consultant then conducts a feedback review session with these personnel, either on-site or via teleconference. During a feedback review session the consultant walks through the feedback points, and entertains questions that drive discussion and the identification of action items for the customer.

Production: The consultant is directly involved in writing the documents. He may be the sole author or may co-author them along with customer personnel.

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